Terms & Conditions for Grant Driving Tours; Scotland
Effective May 2024
Welcome to Grant Driving Tours; Scotland!
We provide private, bespoke, and small-group tours across Scotland.
1. Introduction
These Terms and Conditions, as may be modified and amended from time to time, set forth the legally binding agreement by and between:
(a)Grant Driving Tours, located in Inverness, Scotland (“Grant Driving Tours,” “we,” “us,” or “our”); and
(b) Any individual or group (“you”) that books a tour with Grant Driving Tours.
2. Acceptance of These Terms and Conditions
By booking a tour with Grant Driving Tours, you represent and warrant that:
(a) You have read, understand, and agree to comply with and be bound by these Terms and Conditions.
(b) You are at least 18 years old and capable of entering into legally binding contracts.
(c) If you include additional participants in your tour, you agree and warrant that the participants, or their legal guardians, have read and agreed to these Terms and Conditions.
If you do not agree to these Terms and Conditions, you may not book or participate in a tour.
3. Scope of Services
We provide bespoke and small-group tours across Scotland, focusing on scenery, wilderness, historical sites and cultural experiences.
- All tours are private, designed for groups of up to 7 people unless special arrangements are made.
- We offer full-day and multi-day tours only.
- We do not offer half-day tours or themed tours unless requested as part of a bespoke arrangement.
4. Booking and Payment
(a) Booking Process: All tours must be booked in advance through our website, email, or phone. Multi-day tours and bespoke arrangements may require additional consultations.
(b) Payment Terms: A deposit is required to confirm your booking. The standard deposit is 20% of the total tour price. The remaining balance must be paid no later than 14 days before the tour date for most tours. However, for certain extended multi-day tours, the balance must be paid 30 days prior. Please refer to the specific terms outlined in your booking confirmation.
(c) Payment Methods: We accept major credit cards, bank transfers, and other methods available on our website. Payment processing is secure and handled by trusted third-party providers.
(d) Refunds and Fees: Please note that card processing fees are non-refundable if you cancel your booking. However, if we cancel your booking, all fees, including card processing fees, will be refunded.
5. Cancellation and Refund Policy
(a) Cancellations by You: Most tours can be cancelled free of charge up to 14 days before the tour date. For cancellations made less than 14 days before the tour, no refunds can be issued.
(b) Cancellations by Us: In rare cases, we may need to cancel a tour due to unforeseen circumstances. In such cases, you will be offered a reschedule or a full refund.
6. Liability and Insurance
(a) Grant Driving Tours strongly advises clients to obtain comprehensive travel insurance to cover unforeseen circumstances such as cancellations, medical issues, or other emergencies.
(b) Grant Driving Tours is not liable for personal injuries, property damage, or losses during the tour except where required by law.
7. Accessibility
(a) Mobility Concerns: We strive to accommodate all clients but require prior notification of mobility concerns to plan the day accordingly.
(b) Wheelchair Access: While some attractions offer wheelchair access, our vehicles may not be able to accommodate wheelchairs.
8. Force Majeure
9. Reviews and Feedback
10. Amendments to the Terms
11. Governing Law
12. Additional Clauses
(a) Included Costs: All parking and ferry fees during the planned tour are included. Additional costs for extending the tour will be the responsibility of the client. Entry fees to attractions, distillery tours etc will be the responsibility of the client.
(b) Client Responsibility: Clients must ensure they have all necessary documentation, such as identification and attraction tickets, for the tour.
(c) Children: Anyone under the age of 18 must be accompanied by an adult. Child safety seats are required where applicable and must be requested in advance.
(d) Personal Items: Grant Driving Tours is not responsible for lost, stolen, or left-behind personal items.
(e) Gift Vouchers: Gift vouchers are non-refundable and should be used within four years of purchase date, unless otherwise stated.
(f) Substitutions: We reserve the right to substitute guides or vehicles in the event of unforeseen circumstances, ensuring the quality of the tour experience remains unaffected.
(g) Complaints: Complaints are taken very seriously. We encourage clients to bring any issues to our attention as soon as possible so that we can work towards a resolution.
(h) Tour Language: All tours are conducted in English.
Medical Conditions: Clients must inform us of any medical conditions or allergies that may affect their participation in the tour. Grant Driving Tours is not liable for incidents resulting from undisclosed conditions.